How to Report an Online Scam in Malaysia: The Complete Step-by-Step Guide
How to Report an Online Scam in Malaysia: The Complete Step-by-Step Guide
Online scams are unfortunately common, and Malaysia has seen a rise in cases involving fake investments, phishing, and fraudulent online sellers. Knowing how to report these scams quickly can protect you and others from further harm.
Step 1: Gather Evidence
Save all communication (emails, messages, screenshots).
Keep transaction records (receipts, bank transfers, payment confirmations).
Note down the scammer’s details (phone numbers, social media handles, website links).
Step 2: Report to the Royal Malaysia Police (PDRM)
Visit the nearest police station to file a report.
Provide all evidence and details of the scam.
Alternatively, lodge a report online via the PDRM’s official portal (RMP e-Reporting).
Step 3: Report to Bank Negara Malaysia (BNM)
If the scam involves financial transactions, contact BNM.
Use the BNM TELELINK service to report suspicious banking activities.
Banks may freeze accounts linked to fraudulent activity.
Step 4: Report to the Malaysian Communications and Multimedia Commission (MCMC)
For scams involving websites, social media, or messaging apps, lodge a complaint with MCMC.
Use the MCMC Aduan portal to submit details.
MCMC can block fraudulent websites and investigate misuse of digital platforms.
Step 5: Report to CyberSecurity Malaysia
Contact Cyber999 Help Centre via email or hotline.
They provide technical assistance and advice on handling cyber incidents.
Step 6: Inform Your Bank or Payment Provider
Immediately notify your bank or e-wallet provider.
Request to block transactions or accounts linked to the scam.
Some providers may offer dispute resolution or refunds.
Step 7: Spread Awareness
Share your experience on social media or community groups to warn others.
Check the Semak Mule portal (by PDRM) to verify suspicious bank accounts.
Key Contacts
PDRM Hotline: 999 (emergency) / 03-2266 3333 (Bukit Aman Commercial Crime Investigation Department)
BNM TELELINK: 1-300-88-5465
MCMC Aduan Portal: aduan.skmm.gov.my
CyberSecurity Malaysia (Cyber999): cyber999@cybersecurity.my
Sources & References
Conclusion
Reporting an online scam in Malaysia requires quick action and proper documentation. By following these steps, you not only protect yourself but also help authorities track and stop scammers. Always verify before making online transactions and stay vigilant against suspicious offers.
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